Customer Support

Last updated: February 6, 2026

1. Contact Information

For all inquiries, the most efficient way to get help is via email. Our team monitors inquiries during business hours and strives to resolve every issue as quickly as possible.

• Email: lankavarasto.info@gmail.com
• Response Time: We typically respond within 1 business day (Monday–Friday).

To ensure a fast resolution, please include the following information in your email, especially if your inquiry is regarding an existing order:

• Order Number: (e.g., #539)
• Full Name: The name used when placing the order.
• Order Status: Please check your order confirmation email for the current status.

2. Service Hours

We are available during the following hours (Helsinki time, EET/EEST):

• Monday – Friday: 11:00 – 18:00
• Saturday – Sunday: Closed
• Public Holidays: Closed (response times may be slightly longer during holiday periods).

3. Frequently Requested Links

You may find instant answers by visiting the following pages:

• Tracking: Check your shipping confirmation email for your Posti tracking number and follow it on the Posti Tracking page.
• Delivery & Returns: For detailed information on shipping costs, international delivery times, and how to return a product, visit our Terms of Delivery & Returns.
• FAQ: For general questions about payments, products, and technical issues, see our Frequently Asked Questions.

4. Technical Issues

If you encounter any issues while using our website or during the checkout process, please let us know. Include a brief description of the problem and, if possible, the device or browser you are using.

5. Feedback

We value your feedback. If you have suggestions on how we can improve our website or our selection of products, please feel free to share your thoughts with us via email.

Thank you for choosing https://lankavarasto.com!